How to Cancel Zoom
in 2026
Cancel Zoom Pro — revert to the 40-minute free plan for small meetings.
Before you cancel: Zoom does not offer refunds for cancelled subscriptions.
First: how are you billed for Zoom?
This decides where you cancel, and getting it wrong is the usual reason a cancellation appears impossible. If you subscribed inside an app on your phone, the payment is handled by Apple or Google — and Zoom’s own website has no cancel button for you.
Not sure? Check which account the charge appears on. A charge from Apple or Google rather than from Zoom tells you immediately.
Directly with the provider
- Go to zoom.us and sign in to your account.
- Click "Account Management" > "Billing".
- Click "Cancel Subscription" under your plan.
- Follow the prompts and confirm.
Through the Apple App Store
Apple subscription settingsOn iPhone or iPad: Settings → tap your name → Subscriptions. On a Mac: App Store → your name → Account Settings. The provider’s own website cannot cancel an Apple-billed subscription.
- Zoom subscriptions must be cancelled via zoom.us. The iOS app does not support subscription management.
Through Google Play
Google Play subscriptionsIn the Play Store app: tap your profile icon → Payments & subscriptions → Subscriptions. Or play.google.com/store/account/subscriptions in a browser.
- Zoom subscriptions must be cancelled via zoom.us.
The billing routes above are inferred from the platforms Zoom is available on, not confirmed against the provider. If you find a route missing or wrong, tell us — that is the most useful correction you can send.
We do not hold Zoom’s official cancellation URL on file. Reach it from inside your account rather than from a search result — cancellation pages attract imitations designed to capture logins.
These steps are compiled from Zoom’s published documentation and have not been independently re-walked by us. Providers redesign account pages without notice, so treat the structure as a guide rather than a guarantee.
After you cancel
- Keep the confirmation email or take a screenshot. It is the only evidence you have.
- Most subscriptions run until the end of the period you have already paid for — cancelling is usually not the same as an immediate refund.
- Check your next statement. A cancellation that did not register looks identical to one that did until the charge arrives.
Do not use a bank block or a chargeback as a way to cancel. Blocking a payment does not end a contract: the subscription usually stays active, the amount owed can keep accruing, and the account can end up with a collections agency. If you are charged after a confirmed cancellation, contact the provider in writing first, then your national consumer authority.
Pro Tips Before You Cancel
- →Zoom Free allows unlimited 1-on-1 calls and group calls up to 40 minutes — sufficient for most personal use.
Still Can't Cancel? Here's What to Do
Contact Zoom Support
Search "Zoom cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
A bank block or a chargeback is not a way to cancel. Blocking the payment does not end the contract — the subscription usually stays active and the amount owed can keep building, sometimes ending up with a collections agency. A chargeback is a dispute process for charges you never authorised.
If you have cancelled and are still being charged, the order is: contact the provider in writing and keep the confirmation; if that fails, raise it with the consumer authority for your country (linked from our country pages); and only where the charge is genuinely unauthorised, raise a dispute with your card issuer.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Zoom → Cancel.
Frequently Asked Questions
Can I still use Zoom for free after cancelling?
Yes. Zoom's free plan allows unlimited 1-on-1 meetings and group calls up to 40 minutes with up to 100 participants.