How to Cancel Microsoft 365
in 2026
Cancel Microsoft 365 and keep your files — access continues until period ends.
Before you cancel: Microsoft offers prorated refunds within 30 days of purchase or annual renewal.
First: how are you billed for Microsoft 365?
This decides where you cancel, and getting it wrong is the usual reason a cancellation appears impossible. If you subscribed inside an app on your phone, the payment is handled by Apple or Google — and Microsoft 365’s own website has no cancel button for you.
Not sure? Check which account the charge appears on. A charge from Apple or Google rather than from Microsoft 365 tells you immediately.
Directly with the provider
- Go to account.microsoft.com and sign in.
- Click "Services & subscriptions".
- Find Microsoft 365 and click "Manage".
- Click "Cancel" and follow the cancellation flow.
- Confirm your cancellation.
Through the Apple App Store
Apple subscription settingsOn iPhone or iPad: Settings → tap your name → Subscriptions. On a Mac: App Store → your name → Account Settings. The provider’s own website cannot cancel an Apple-billed subscription.
- iPhone Settings > Apple ID > Subscriptions > Microsoft 365. Cancel.
Through Google Play
Google Play subscriptionsIn the Play Store app: tap your profile icon → Payments & subscriptions → Subscriptions. Or play.google.com/store/account/subscriptions in a browser.
- Google Play > Subscriptions > Microsoft 365. Cancel.
The billing routes above are inferred from the platforms Microsoft 365 is available on, not confirmed against the provider. If you find a route missing or wrong, tell us — that is the most useful correction you can send.
We do not hold Microsoft 365’s official cancellation URL on file. Reach it from inside your account rather than from a search result — cancellation pages attract imitations designed to capture logins.
These steps are compiled from Microsoft 365’s published documentation and have not been independently re-walked by us. Providers redesign account pages without notice, so treat the structure as a guide rather than a guarantee.
After you cancel
- Keep the confirmation email or take a screenshot. It is the only evidence you have.
- Most subscriptions run until the end of the period you have already paid for — cancelling is usually not the same as an immediate refund.
- Check your next statement. A cancellation that did not register looks identical to one that did until the charge arrives.
Do not use a bank block or a chargeback as a way to cancel. Blocking a payment does not end a contract: the subscription usually stays active, the amount owed can keep accruing, and the account can end up with a collections agency. If you are charged after a confirmed cancellation, contact the provider in writing first, then your national consumer authority.
Pro Tips Before You Cancel
- →After cancellation, OneDrive storage reverts to 5GB free. Download files above that limit before period ends.
- →Office apps (Word, Excel, PowerPoint) switch to read-only mode after subscription ends.
- →Microsoft 365 Family subscribers: cancelling the organiser cancels for all members.
Still Can't Cancel? Here's What to Do
Contact Microsoft 365 Support
Search "Microsoft 365 cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
A bank block or a chargeback is not a way to cancel. Blocking the payment does not end the contract — the subscription usually stays active and the amount owed can keep building, sometimes ending up with a collections agency. A chargeback is a dispute process for charges you never authorised.
If you have cancelled and are still being charged, the order is: contact the provider in writing and keep the confirmation; if that fails, raise it with the consumer authority for your country (linked from our country pages); and only where the charge is genuinely unauthorised, raise a dispute with your card issuer.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Microsoft 365 → Cancel.
Frequently Asked Questions
Will I lose my Word and Excel files if I cancel Microsoft 365?
No. Your files stored locally on your computer are safe. Files exclusively in OneDrive may become inaccessible if you exceed the 5GB free tier.
Can I still use Office apps after cancelling?
Apps like Word and Excel switch to read-only mode. You can view but not edit documents without a subscription.
Is there a free Microsoft 365 option?
Yes. Microsoft 365 Online (Word, Excel, PowerPoint in browser) is free at office.com with a Microsoft account, with limitations.