How to Cancel Shopify
in 2026
Cancel Shopify — pause your store or deactivate it entirely.
Before you cancel: Shopify does not offer refunds for subscription fees.
How to Cancel Shopify on Web (Recommended)
Cancelling via the website is the most reliable method and works for all subscription types.
Log in to your Shopify admin.
Go to "Settings" > "Plan".
Click "Deactivate store" at the bottom.
Select a reason and confirm deactivation.
How to Cancel Shopify on iPhone / iPad
Shopify must be cancelled via the web admin panel.
How to Cancel Shopify on Android
Shopify must be cancelled via the web admin panel.
Pro Tips Before You Cancel
- →Consider "Pause and Build" plan ($9/month) instead of full cancellation — your store stays live but no sales.
Still Can't Cancel? Here's What to Do
Contact Shopify Support
Search "Shopify cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
If you cannot cancel through the service, call your bank or credit card provider and ask them to block future charges. Most banks can also initiate a chargeback for unauthorized recurring charges.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Shopify → Cancel.
Frequently Asked Questions
What happens to my Shopify store when I cancel?
Your store is deactivated immediately. Your store URL becomes inaccessible. You can reactivate by choosing a new plan.
Cancelled Shopify? You probably have more.
The average person pays for 12+ subscriptions. See yours in one place.