How to Cancel Mailchimp
in 2026
Downgrade Mailchimp to the generous free plan — up to 1,000 email sends/month.
Before you cancel: Mailchimp does not issue refunds.
First: how are you billed for Mailchimp?
This decides where you cancel, and getting it wrong is the usual reason a cancellation appears impossible. If you subscribed inside an app on your phone, the payment is handled by Apple or Google — and Mailchimp’s own website has no cancel button for you.
Not sure? Check which account the charge appears on. A charge from Apple or Google rather than from Mailchimp tells you immediately.
Directly with the provider
- Log in to mailchimp.com.
- Click your account name > "Account & Billing".
- Click "Billing" > "Change Plan".
- Select "Free" and confirm.
Through the Apple App Store
Apple subscription settingsOn iPhone or iPad: Settings → tap your name → Subscriptions. On a Mac: App Store → your name → Account Settings. The provider’s own website cannot cancel an Apple-billed subscription.
- Mailchimp must be managed via the website.
Through Google Play
Google Play subscriptionsIn the Play Store app: tap your profile icon → Payments & subscriptions → Subscriptions. Or play.google.com/store/account/subscriptions in a browser.
- Mailchimp must be managed via the website.
The billing routes above are inferred from the platforms Mailchimp is available on, not confirmed against the provider. If you find a route missing or wrong, tell us — that is the most useful correction you can send.
We do not hold Mailchimp’s official cancellation URL on file. Reach it from inside your account rather than from a search result — cancellation pages attract imitations designed to capture logins.
These steps are compiled from Mailchimp’s published documentation and have not been independently re-walked by us. Providers redesign account pages without notice, so treat the structure as a guide rather than a guarantee.
After you cancel
- Keep the confirmation email or take a screenshot. It is the only evidence you have.
- Most subscriptions run until the end of the period you have already paid for — cancelling is usually not the same as an immediate refund.
- Check your next statement. A cancellation that did not register looks identical to one that did until the charge arrives.
Do not use a bank block or a chargeback as a way to cancel. Blocking a payment does not end a contract: the subscription usually stays active, the amount owed can keep accruing, and the account can end up with a collections agency. If you are charged after a confirmed cancellation, contact the provider in writing first, then your national consumer authority.
Pro Tips Before You Cancel
- →Mailchimp Free allows up to 500 contacts and 1,000 emails/month — sufficient for small newsletters.
Still Can't Cancel? Here's What to Do
Contact Mailchimp Support
Search "Mailchimp cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
A bank block or a chargeback is not a way to cancel. Blocking the payment does not end the contract — the subscription usually stays active and the amount owed can keep building, sometimes ending up with a collections agency. A chargeback is a dispute process for charges you never authorised.
If you have cancelled and are still being charged, the order is: contact the provider in writing and keep the confirmation; if that fails, raise it with the consumer authority for your country (linked from our country pages); and only where the charge is genuinely unauthorised, raise a dispute with your card issuer.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Mailchimp → Cancel.
Frequently Asked Questions
Can I fully delete my Mailchimp account?
Yes. Go to Account > Account Settings > Pause or Delete Account > Delete This Account. This is separate from downgrading.