How to Cancel Salesforce
in 2026
Cancel Salesforce — requires contacting your account executive or support.
Before you cancel: Salesforce enterprise contracts are typically non-refundable.
First: how are you billed for Salesforce?
This decides where you cancel, and getting it wrong is the usual reason a cancellation appears impossible. If you subscribed inside an app on your phone, the payment is handled by Apple or Google — and Salesforce’s own website has no cancel button for you.
Not sure? Check which account the charge appears on. A charge from Apple or Google rather than from Salesforce tells you immediately.
Directly with the provider
- Log in to salesforce.com.
- Go to "Setup" > "Company Information" > "Licenses".
- Contact your Salesforce Account Executive directly.
- Submit a cancellation request through Salesforce support: help.salesforce.com.
Through the Apple App Store
Apple subscription settingsOn iPhone or iPad: Settings → tap your name → Subscriptions. On a Mac: App Store → your name → Account Settings. The provider’s own website cannot cancel an Apple-billed subscription.
- Salesforce billing must be managed via direct contact with Salesforce.
Through Google Play
Google Play subscriptionsIn the Play Store app: tap your profile icon → Payments & subscriptions → Subscriptions. Or play.google.com/store/account/subscriptions in a browser.
- Salesforce billing must be managed via direct contact with Salesforce.
The billing routes above are inferred from the platforms Salesforce is available on, not confirmed against the provider. If you find a route missing or wrong, tell us — that is the most useful correction you can send.
We do not hold Salesforce’s official cancellation URL on file. Reach it from inside your account rather than from a search result — cancellation pages attract imitations designed to capture logins.
These steps are compiled from Salesforce’s published documentation and have not been independently re-walked by us. Providers redesign account pages without notice, so treat the structure as a guide rather than a guarantee.
After you cancel
- Keep the confirmation email or take a screenshot. It is the only evidence you have.
- Most subscriptions run until the end of the period you have already paid for — cancelling is usually not the same as an immediate refund.
- Check your next statement. A cancellation that did not register looks identical to one that did until the charge arrives.
Do not use a bank block or a chargeback as a way to cancel. Blocking a payment does not end a contract: the subscription usually stays active, the amount owed can keep accruing, and the account can end up with a collections agency. If you are charged after a confirmed cancellation, contact the provider in writing first, then your national consumer authority.
Pro Tips Before You Cancel
- →Check your contract terms carefully — enterprise Salesforce contracts often require 30–60 days advance written notice to cancel.
Still Can't Cancel? Here's What to Do
Contact Salesforce Support
Search "Salesforce cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
A bank block or a chargeback is not a way to cancel. Blocking the payment does not end the contract — the subscription usually stays active and the amount owed can keep building, sometimes ending up with a collections agency. A chargeback is a dispute process for charges you never authorised.
If you have cancelled and are still being charged, the order is: contact the provider in writing and keep the confirmation; if that fails, raise it with the consumer authority for your country (linked from our country pages); and only where the charge is genuinely unauthorised, raise a dispute with your card issuer.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Salesforce → Cancel.
Frequently Asked Questions
Can I cancel Salesforce without contacting them?
No. Salesforce typically requires direct contact with your account executive or their support team to process cancellations.